This Return and Refund Policy explains how returns, refunds, and exchanges are handled at Elvixa. By placing an order on our website, you agree to the terms outlined below.

Return Eligibility

Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must be unused, unworn, and in the same condition as received, with all original packaging included. Items that show signs of use, damage after delivery, or missing packaging may not be eligible for return.

Non-Returnable Items

Items that are used, damaged after delivery, or returned without original packaging may be refused. Elvixa reserves the right to decline returns that do not meet the eligibility criteria.

Return Process

To initiate a return, customers must contact Elvixa within 30 days of delivery by email. Please include your order number and reason for return. Once your return request is approved, you will receive instructions on how to send the item back.

Return Shipping Cost

The cost of return shipping is covered by Elvixa. Customers will not be charged for return shipping once the return request is approved and instructions are provided.

Exchanges

Exchanges are available. If you would like to exchange an item for another variant or product, please contact us within 30 days of delivery. Exchanges are subject to product availability. Returned items must meet the same eligibility conditions as standard returns.

Refund Process

Once the returned item is received and inspected, your refund will be processed within 7 business days. Refunds are issued to the original payment method used at checkout. Processing time may vary depending on your bank or payment provider.

Refund Delays

While Elvixa processes refunds within 7 business days, additional time may be required by banks or payment providers before the refund reflects in your account. Elvixa is not responsible for delays caused by external payment processors.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact Elvixa within 48 hours of delivery with clear photos. We will review the issue and provide an appropriate resolution.

Contact Information

If you have any questions regarding this Return and Refund Policy, please contact us using the details below.

Business Name: Elvixa
Email: support@elvixa.shop
Phone Number: +1 (619) 228-3990
Business Hours: 09:00 AM – 5:00 PM (Monday–Friday)
Business Address: 4213 Home Ave, San Diego, CA 92105, USA