Return and Refund Policy

Last updated: February 24, 2026

At Elvixa, we are committed to ensuring customer satisfaction while maintaining clear and fair return and refund procedures. This Return and Refund Policy outlines the conditions, eligibility, timelines, and processes related to returns, refunds, and exchanges for purchases made through our website.

This policy applies to all orders shipped within the United States and is designed to provide transparency and consistency in handling return requests. By placing an order with Elvixa, you agree to the terms outlined below.

Return Window

Customers have the right to request a return within 30 days from the date of delivery. The return window begins on the day the order is marked as delivered by the shipping carrier. Requests submitted after this 30-day period may not be eligible for return or refund.

This timeframe allows customers sufficient opportunity to inspect the product and ensure it meets expectations. We encourage customers to review their items promptly after delivery so any concerns can be addressed within the eligible return period.

Return requests must be submitted before the expiration of the return window. Once approved, customers must follow the provided return instructions to complete the process successfully.

Return Eligibility

To qualify for a return, items must meet specific eligibility requirements. Products must be unused, in original condition, and returned with original packaging and all included components. Items showing signs of use, damage caused by misuse, or missing original packaging may not qualify for a return.

We accept returns for both defective and non-defective items, provided they meet the eligibility criteria. This ensures fairness while protecting the integrity of our products and business operations.

Eligible return conditions include:

• Item must be unused and in original condition
• Item must be returned within 30 days of delivery
• Original packaging and accessories must be included
• Item must not show signs of misuse or intentional damage

Elvixa reserves the right to inspect returned items before approving a refund or exchange.

Reasons for Return

We accept returns under several valid circumstances to ensure customer satisfaction and product quality assurance. Customers may request returns for both functional and non-functional concerns, provided eligibility requirements are met.

Valid reasons for return include:

• Product arrived damaged or defective
• Incorrect item was delivered
• Item does not match description
• Customer changed their mind (within eligibility window)
• Product arrived incomplete or missing parts

Each return request is reviewed individually to ensure compliance with this policy.

Return Shipping Cost

Return shipping responsibility depends on the reason for the return. Elvixa provides fair and transparent handling of return shipping costs based on the circumstances.

Elvixa will cover return shipping costs if:

• Item is defective
• Item is damaged during delivery
• Wrong item was shipped
• Item has a verified manufacturing defect

Customer is responsible for return shipping costs if:

• Customer changes their mind
• Customer ordered the wrong item
• Return is requested for non-defective reasons

Restocking Fee

Elvixa does not charge any restocking fees for returned items. Customers will receive refunds for eligible returns without any deductions related to restocking.

This ensures transparency and fairness in our return process. The full refund amount will be processed according to the refund conditions outlined in this policy.

Return Process

To initiate a return, customers must contact our support team within the 30-day return window. All return requests must be submitted before sending the item back. Once we receive your request, our team will review the details and confirm whether the return meets our eligibility criteria.

If approved, you will receive return authorization along with instructions on how to proceed. For mail returns, customers will be required to download and print the return shipping label provided by Elvixa. Returns must not be sent without prior authorization, as unauthorized returns may be refused or delayed.

The return process includes the following steps:

• Contact Elvixa support with your order number and reason for return
• Wait for return approval and official return instructions
• Download and print the provided return shipping label
• Securely pack the item in its original packaging with all components
• Ship the item by mail using the approved return instructions
• Await inspection and confirmation from our team

Once the returned item is received, it will undergo inspection to verify eligibility. After inspection is completed, we will proceed with the refund or exchange as outlined in this policy.

Returns sent without prior authorization or without following the provided instructions may not be eligible for processing.

Refund Process

Once the returned item is received and inspected, Elvixa will process the refund within 7 business days. Refunds will be issued to the original payment method used during purchase. Customers will receive a confirmation notification once the refund has been successfully processed.

Late or Missing Refunds

If you have not received your refund after the processing period, please allow additional time for your bank or payment provider to complete the transaction. Processing delays may occur due to banking procedures beyond our control.

If the refund still does not appear after sufficient time, customers should first contact their payment provider. If the issue remains unresolved, please contact Elvixa support for further assistance.

We are committed to ensuring all eligible refunds are processed properly and promptly.

Change of Mind

Elvixa accepts returns for change of mind, provided the request is made within the 30-day return window and the item meets all eligibility conditions. The item must remain unused and in its original condition.

Customers requesting returns due to change of mind are responsible for return shipping costs. Refunds will be issued after the returned item has been received and inspected.

This policy ensures flexibility while maintaining fairness for both customers and business operations.

Exchanges

Elvixa accepts exchanges for eligible products within the 30-day return window. Exchanges may be requested if the item is defective, incorrect, or if the customer prefers a replacement.

To request an exchange, customers must contact our support team and follow the provided instructions. Exchange requests are subject to product availability.

If a replacement item is unavailable, a refund may be issued instead.

Damaged or Defective Items / Wrong Item Shipped

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible. These cases are given priority and resolved promptly to ensure customer satisfaction.

Customers may be required to provide photos of the damaged or incorrect item for verification purposes. Once confirmed, Elvixa will provide a replacement or full refund at no additional cost to the customer.

Elvixa will cover all shipping costs associated with returns or replacements for defective or incorrect items.