Shipping Policy

Last updated: February 24, 2026

At Elvixa, we are committed to delivering your orders in a reliable, secure, and timely manner. This Shipping Policy explains our shipping procedures, delivery timelines, costs, and responsibilities to ensure full transparency for our customers.

This policy applies to all orders placed through our website and shipped within the United States. By placing an order with Elvixa, you acknowledge and agree to the terms outlined in this Shipping Policy.

Estimated Delivery Schedule

Our delivery schedule consists of two main phases: handling time and transit time. Handling time refers to the period required to prepare, verify, and dispatch your order, while transit time refers to the period required for the carrier to deliver your order after shipment.

Delivery estimates are calculated in business days, excluding weekends and public holidays. These estimates begin once the order has been successfully processed and shipped from our fulfillment facility.

Delivery timelines may vary slightly depending on customer location, shipping carrier performance, and operational factors. However, we strive to ensure all deliveries are completed within the estimated timeframe provided.

Order Cut-off Time

Our daily order cut-off time is 12:00 AM Pacific Standard Time (PST) (GMT-08:00). Orders placed before the cut-off time will begin processing on the same business day. Orders placed after the cut-off time will begin processing on the following business day.

This cut-off time allows us to efficiently organize, verify, and prepare shipments. Orders placed during weekends or holidays will begin processing on the next available business day.

Customers will receive confirmation once their order has been successfully received and entered into our processing system.

Handling Time

Handling time refers to the time required to prepare your order for shipment after it has been placed. This includes order verification, quality checks, packaging, and carrier handoff.

Our standard handling time is:

• Minimum Handling Time: 2 business days
• Maximum Handling Time: 3 business days
• Processing Days: Monday to Friday

During this period, our team ensures that your order is properly prepared and packaged according to our quality standards. Handling time ensures accurate fulfillment and secure packaging.

Handling time does not include shipping carrier transit time.

Transit Time

Transit time refers to the time required for the shipping carrier to deliver your package after it has been shipped from our fulfillment center.

Our standard transit time is:

• Minimum Transit Time: 5 business days
• Maximum Transit Time: 7 business days
• Shipping Days: Monday to Friday

Transit time depends on the destination, carrier logistics, and regional delivery conditions. While most deliveries arrive within this timeframe, some shipments may experience minor delays due to external factors.

Transit time begins only after the order has been shipped.

Total Estimated Delivery Time

The total estimated delivery time includes both handling time and transit time.

Total Estimated Delivery Time: 7 to 10 business days

We strive to deliver orders as quickly and efficiently as possible.

Prices, Taxes & Currency

All prices displayed on our website are listed in United States Dollars (USD). Customers are charged in USD at the time of purchase.

Applicable taxes may be calculated at checkout depending on your shipping location and local tax regulations. These taxes are determined based on applicable laws and requirements.

Elvixa does not charge hidden fees. All applicable charges will be displayed clearly during checkout before order confirmation.

Shipping Cost

Elvixa offers free shipping on all orders within the United States. Customers are not required to pay any shipping fees regardless of order size or value.

Free shipping ensures transparency and convenience for our customers. There are no minimum purchase requirements to qualify for free shipping.

Shipping costs related to returns may vary depending on the reason for return, as outlined in our Return and Refund Policy.

Shipping Carriers

We work with reliable and professional shipping carriers to ensure secure and timely delivery of your orders. Carrier selection is based on delivery efficiency, reliability, and service quality.

Our shipping partners may include national and regional carriers responsible for transporting packages safely to your delivery address. Carrier selection may vary depending on location, package size, and logistical considerations.

Product Condition & Responsibility

All orders are carefully inspected, packaged, and prepared before shipment to ensure they meet our quality standards. We take full responsibility for ensuring products leave our facility in proper condition.

Once an order is handed over to the carrier, the carrier becomes responsible for safe transportation and delivery. However, Elvixa will assist customers in resolving issues related to damaged or lost shipments.

Customers are responsible for providing accurate shipping information at the time of purchase.

Incorrect Address & Address Verification

Customers must provide accurate and complete shipping information when placing an order. Incorrect or incomplete addresses may result in delays, failed deliveries, or returned shipments.

Elvixa is not responsible for delivery issues caused by incorrect address information provided by the customer. Additional shipping fees may apply if reshipment is required.

We encourage customers to review their shipping information carefully before completing their purchase.

Order Cancellation Policy

Orders may be canceled if the cancellation request is submitted before the order has been shipped. Once an order has been shipped, it cannot be canceled and must follow the return process instead. Cancellation requests must be submitted promptly by contacting our support team. We will make reasonable efforts to process eligible cancellation requests.

If cancellation is approved, a full refund will be issued to the original payment method.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor your shipment status and estimated delivery progress.

Tracking updates are provided directly by the shipping carrier. Tracking availability may vary depending on carrier services and location.

Customers can use tracking information to monitor delivery progress in real time.

Shipping Regions

Elvixa currently ships orders within the United States only. We do not offer international shipping at this time.

Delays & Exceptions

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control. These may include:

• Carrier delays
• Weather conditions
• High shipping volume
• Public holidays
• Operational disruptions

Elvixa is not responsible for delays caused by external logistics providers, but we will assist customers in resolving delivery issues whenever possible.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us as soon as possible. We will investigate the issue and work with the carrier to resolve the situation. Customers may be asked to provide supporting information such as photos or order details. Once verified, we will provide a replacement or refund as appropriate.

Our goal is to ensure every customer receives their order safely and in proper condition.