How long does order processing take?
Orders are processed within 2–3 business days. Processing includes order confirmation, verification, and packaging. Orders placed after 5:00 PM, on weekends, or on public holidays are processed on the next business day.

How long does shipping take?
Once an order is shipped, delivery usually takes 5–7 business days.

What is the total delivery time?
The total estimated delivery time is 7–10 business days, including 2–3 business days for processing and 5–7 business days for shipping.

Do you ship internationally?
No. Elvixa ships only within the United States.

What currency are prices listed in?
All prices on the Elvixa website are listed and charged in USD (United States Dollars).

How can I track my order?
After your order is shipped, tracking details are sent to your email. You can also track your order using the Track Your Order page by entering your order ID and billing email.

What is your return policy?
You may request a return within 30 days of receiving your order. Items must be unused, unworn, and returned in their original condition with packaging intact.

Do you offer exchanges?
Yes, exchanges are available. Exchange requests must be made within 30 days of delivery and are subject to product availability.

Who pays for return shipping?
Return shipping costs are covered by Elvixa once the return request is approved.

When will I receive my refund?
Refunds are processed within 7 business days after the returned item is received and inspected. Refund timing may vary depending on your payment provider or bank.

What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with clear photos of the issue. We will review the case and provide a suitable resolution.

How can I contact Elvixa?
You can contact us using the details below during business hours.

Business Name: Elvixa
Email: support@elvixa.shop
Phone Number: +1 (619) 228-3990
Business Hours: 09:00 AM – 5:00 PM (Monday–Friday)
Business Address: 4213 Home Ave, San Diego, CA 92105, USA