This Shipping Policy explains how orders are processed, shipped, and delivered at Elvixa. By placing an order on our website, you agree to the shipping terms outlined below.

Order Cut-Off Time

Orders placed before 5:00 PM (Monday–Friday) are considered received on the same business day. Orders placed after 5:00 PM, on weekends, or on public holidays are considered received on the next business day and will be processed accordingly.

Order Processing Time

All orders placed on Elvixa are processed within 2–3 business days. Processing time includes order confirmation, internal verification, quality checks, and secure packaging before dispatch. Orders are processed only on business days, which are Monday through Friday, excluding public holidays.

Shipping Time

After an order has been processed and dispatched, delivery typically takes 5–7 business days. Shipping time begins once the order is handed over to the shipping carrier. Delivery timelines may vary slightly depending on the destination and carrier operations.

Total Delivery Time

The total estimated delivery time for all orders is 7–10 business days. This includes 2–3 business days for order processing and 5–7 business days for shipping.

Shipping Coverage

Elvixa currently ships orders within the United States only. International shipping is not available at this time.

Shipping Charges

Shipping is free on all orders.

Order Tracking

Once your order is shipped, tracking information will be sent to the email address provided at checkout. Tracking updates may take 24–48 hours to appear after dispatch, depending on the shipping carrier.

Delivery Delays

While we aim to deliver orders within the stated timeframe, delays may occur due to factors beyond our control, including carrier delays, weather conditions, or high shipping volume. Elvixa is not responsible for delays caused by shipping carriers or external circumstances.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout. Elvixa is not responsible for orders delayed, returned, or undelivered due to incorrect or incomplete address details provided by the customer.

Lost or Missing Packages

If a package is marked as delivered by the carrier but not received, customers are advised to contact the shipping carrier directly. Elvixa is not responsible for packages lost or stolen after confirmed delivery.

Contact Information

If you have any questions regarding this Shipping Policy or your order status, please contact us using the details below.

Business Name: Elvixa
Email: support@elvixa.shop
Phone Number: +1 (619) 228-3990
Business Hours: 09:00 AM – 5:00 PM (Monday–Friday)
Business Address: 4213 Home Ave, San Diego, CA 92105, USA